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Having investigated the payment issue, our engineers are deploying a fix this evening at 9pm. Please ensure that any work in progress is saved and you have logged out of the service before this time. If you are logged in during this time you will experience difficulty saving your reports.
We are currently experiencing some integration issues with our 3rd party payment processing partner. This means many customers are currently unable to buy credits. We would like to apologise for the inconvenience this will have caused you and reassure you that we are actively working on reinstatement of normal service.
If you are having ongoing issues viewing the images within your reports, please can you re-save and add your images again. If you are having problems, please can you contact us using the RICS WorkSmart ‘contact us’ page providing your licence number. If you are unable to do this, please email firstname.lastname@example.org with the same information.
Some of our customers are continuing to have issues accessing and using WorkSmart.
If you are having problems, please contact us using the WorkSmart ‘contact us’ page providing your licence number. If you are unable to do this, please email email@example.com with the same information.
We appreciate the frustration this issue is causing. We’re sorry for the inconvenience and potential delays that this has caused to those who rely on these reports and we appreciate your patience as we work to resolve this.
Some of our customers are currently having issues with WorkSmart and ProForms. We are working closely with our developers to resolve the issues that you may be encountering. We will update you as soon as this issue has been resolved.
Our apologies for the inconvenience caused.
The Description of Service document has changed with immediate effect.
You MUST issue an addendum to the Description of Service with each Home Survey Report.
The addendum for each Report can be found here: Home Survey Addendum
Details of the Addendum
The Description of Service, included with each report which encompasses the Standard terms of engagement has been updated to reflect changes in legislation. Notably, Clause 5 of the Standard terms of engagement “Cancelling this contract” now includes a reference to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which introduced a 14-day “cooling-off” period.