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Discover the benefits of using isurv WorkSmart to deliver RICS Home Surveys. Click here for more details


Roll Back

Further to our recent communications, on Thursday 10th November 2016 at 18:00 we rolled back this website to the 25th October 2016.

 

What does this mean?

  • • This means that when you produce a HomeBuyer Report (Survey & Valuation) it will be in the previous format.
  • • You will not be able to access any reports that were drafted or published since the 25th October (Condition Report, HomeBuyer (Survey) HomeBuyer Report (Survey & Valuation), Building Survey).
  • • The roll back has removed the recently launched HomeBuyer Report (Survey only) and will not be supported until further notice.

Any files produced after the 25th October 2016 will not be visible when you log in and you will need to recreate these from saved data? You may have published your reports and saved them to your local drive. However, if you have not managed to do this or have mislaid files in the roll back process, please contact us using the WorkSmart contact us page in the support section for assistance.

 

We have created a FAQ document to address queries you may have about the situation, and this can be downloaded here. Additionally, we have produced a client care letter that you can use to explain this situation to your clients which is available here.

 

We understand the inconvenience caused to you and your clients, and apologise. We are doing all we can to minimise disruption and to support our customers during this period.

Update - 11/09/2016 - 15:00

Further to our earlier communications, we have now confirmed the best available resolution and plan to roll back the website to 25 October, prior to the latest release. This roll back is undergoing testing both internally and with customers and is targeted for 18.00 this Thursday 10 November. We anticipate that the site will be unavailable for up to 3 hours.

Files created since 25 October will not be available in the rolled back site, and we recommend that you publish and save locally any reports or drafts which you require access to after the roll back. This will enable you to copy and paste the information into the restored site and produce compliant reports.

We have created a FAQ document to address queries you may have about the situation, and this can be downloaded here. Additionally, we have produced a client care letter that you can use to explain this situation to your clients which is available here.

We understand the inconvenience caused to you and your clients, and apologise.

RICS Surveys in Practice Roadshow will be taking place across 8 locations in Jan – March 2017. For further info or to register visit rics.org/sip

Important changes to the cost of WorkSmart credits

The cost of single WorkSmart credits and the smaller credit bundles will change and the new prices will be effective from 15/09/2014. This will allow us to invest more resource into the service and provide you with greater support.

  • • 1 report credit was £10 now £11
  • • 10 report credits £80 now £88
  • • 20 report credits £140 now £154
  • • 40 report credits £240 now £264
  • • 60 report credits £300, now £303.60
  • • 100 report credits £400, now £407

PDF generation services restored

PDF generation services have been restored. We apologise for the disruption, which was caused by a networking failure at our hosting provider. If you encounter any problems retrieving recently published reports, please contact Customer Services via the usual mechanisms.

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