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Note for Internet Explorer 8 users

Internet Explorer 8 support has been discontinued as this browser is no longer able to run WorkSmart. If you have been using IE8 with WorkSmart, you will need to upgrade or switch to another browser.

Compatibilty Mode

If you are running IE9, IE10 or IE11 and you are seeing this warning, you are in Compatibility Mode. In Compatibility Mode, Internet Explorer behaves like IE7 (for IE9) or IE8 (for IE10/11). WorkSmart does not work under Compatibility Mode. You will need to switch off Compatibility Mode or remove this site from the list of sites your browser loads in Compatibility Mode. Please see the Internet Explorer documentation for advice on how to do this.

See WorkSmart help for further details.

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Discover the benefits of using isurv WorkSmart to deliver RICS Home Surveys. Click here for more details


Postcode lookup function

The lookup function is unfortunately no longer working and cannot be fixed in time for the launch of the new ProForms platform. Users can still input addresses manually to find reports.


We apologise for this inconvenience and the functionality will be restored on the new platform when launched in 2021.

WorkSmart planned maintenance work 11/11/2020

Please avoid using WorkSmart between 5pm – 9pm on 11/11/2020. This is due to essential maintenance work taking place and the platform will experience outages.

 

If you do use this service during this time, you may lose data, reports and work is unlikely to save. We are sorry for the inconvenience this will cause

Important changes to Worksmart closure date

RICS' new Home Survey Standard will be implemented on 1 March 2021 and as a result we are changing the date that we close the existing Worksmart solution to 31 March 2021.

 

In its place, we're redeveloping the current, free to use, ProForms platform. The new solution will be close in functionality to the existing ProForms solution and will continue to be free of charge for licence scheme members.

 

We will be launching the new system on 1 March 2021, along with the new RICS Home Surveys.

 

From 1 March 2021, we will withdraw any further credits sales but Worksmart will remain available for completion of any reports in progress.

 

From 15 March 2021, Worksmart will close for the completion of reports but will remain open for users to access historical reports until 31 March 2021.

 

For more information please visit our FAQs or email commercialsupport@rics.org

23/10/2020 – Please frequently save your reports

Please can you ensure you continue to frequently save your reports today. We are making some more changes to one of the servers to resolve some of the distribution issues.

22/10/2020 – Please frequently save your reports

Please can you ensure you frequently save your reports today. We are making some changes to one of the servers at 1pm to resolve some of the distribution issues.

WorkSmart Update – 16/10/2020

We are aware that some users are experiencing issues with their clients not receiving distributed reports. Our technology team are currently investigating this.

 

In the meantime we recommend that reports are downloaded and distributed by email.

 

We are sorry for the inconvenience that this has caused, and we appreciate your patience while we resolve the issues.

WorkSmart Update – 14/10/2020

Some users are experiencing issues when accessing their published reports.

 

The technology team are working to resolve this issue as a priority.

 

We are sorry for the inconvenience that this has caused, and we appreciate your patience while we resolve the issues.

WorkSmart Update – 13/10/2020

A minority of users are still experiencing issues distributing reports. Our technology team are currently investigating this.

 

In the meantime, we recommend that you download your report and distribute it by email.

 

We are sorry for the inconvenience that this has caused, and we appreciate your patience while we resolve the issues.

WorkSmart Update – 12/10/2020

We are aware that some users may still be experiencing issues in distributing reports through the system. For outstanding distribution issues, please can you follow the steps below:

 

1. Check your signature is uploaded - Please navigate to the Options tab on the main account page, select People and click edit next to the individual(s) that require signatures. If signatures aren’t displaying, please upload them again.

 

2. Clear your cache – go to https://www.refreshyourcache.com/en/home/ and select the browser you use for guidance on how to do this.

 

3. Log out of Worksmart and log back in again.

 

If the above steps do not resolve the issue, please email us at commercialsupport@rics.org

WorkSmart Update – 08/10/2020

The distribution issues experienced on Worksmart are now resolved and users should be able to send their reports to clients.

 

If you experience any further issues, please contact our support team http://www.isurvworksmart.com/help/contactus

 

We are sorry for the inconvenience caused since Monday 28 September 2020

WorkSmart Update – 07/10/2020

Our technical team is working hard to resolve the issues that some users are experiencing following the technology update on Monday 28 September 2020.

 

We are aware that some users are unable to distribute reports through the system. While we investigate, we recommend that you download your report and distribute it by email.

 

If you are experiencing issues with your logos and signatures not displaying in reports, please try uploading them to WorkSmart again and follow the steps below:

 

For the company logo: please navigate to the Options tab on the main account page and select Company Information

 

For individual signatures: please navigate to the Options tab on the main account page, select People and click edit next to the individual(s) that require signatures.

 

If the above steps do not resolve the issue, please email us at commercialsupport@rics.org

 

We are sorry for the inconvenience that this has caused, and we appreciate your patience while we resolve the issues.

WorkSmart Update – 06/10/2020

Further to the issues experienced by WorkSmart and ProForms users between Monday 28 September and Sunday 4 October 2020, we are aware of some outstanding issues that are affecting a minority of users.

 

Some customers are unable to distribute reports through the system. While we investigate, we recommend that you download your report and distribute it by email.

 

We are also aware that some customers are having issues with their logos and signatures showing, despite reuploading them.

 

Our technical team is currently investigating these issues.

 

We are sorry for the inconvenience and delays that this has caused to our users and their clients.

WorkSmart Update – 05/10/2020 – 10:05

Further to the issues experienced by WorkSmart and ProForms users between Monday 28 September and Sunday 4 October 2020, we can now confirm that the platforms are working. Over the weekend, our technical teams built new servers to resolve the issues.

 

We are aware of an outstanding issue with the Contact Us page on ProForms and our technical team are investigating this today. For user assistance, please email commercialsupport@rics.org

 

We are sorry for any inconvenience and delays that this has caused to our users and their clients.

 

View RICS official statement published on Friday 02 October 2020.

02/10/2020 - Ongoing Issues

We apologise for the ongoing issues with Worksmart. We are aware that currently there are issues again publishing reports and the team are working to resolve this. Unfortunately this may last into the weekend and therefore may not be fixed until Monday 05 October 2020. Once the issues are resolved we will update. Please view our statement from Violetta Parylo, Chief Operating Officer, here

01/10/2020 - Ongoing Worksmart issues

The URLs should now all be working. The publishing issue should also now be fixed but still may be temperamental. We apologise for this and if there are still any ongoing issues please contact customer support.

30/09/2020 Ongoing Worksmart issues

We apologise for the ongoing issues with Worksmart. We are aware that currently there are issues publishing reports and the team are working to resolve this.

28/9/2020 Please avoid using Worksmart from 5pm tonight until 9am tomorrow morning

This is due to further essential maintenance work taking place. Please be aware if you do use this service during this time, you may lose data, reports and work is unlikely to save. We are sorry for the inconvenience this will cause.

Guide for downloading your Worksmart reports

As you are aware, we will be closing Worksmart from 31 January. We have compiled a guide to show you how to download your reports.

The guide can be viewed at

https://isurvworksmart.com/WorkSmart_Report_Download_Guide.pdf

RICS Home Surveys Update

Dear Sir/Madam,

 

To ensure you have the best possible experience with RICS Home Surveys, we're closing the existing Worksmart solution effective 31 January 2021.

 

In its place, we're completely redeveloping the current, free to use, ProForms platform to ensure we can provide you with a more robust, flexible and reliable solution. The new solution will be close in functionality to the existing ProForms solution and will continue to be free of charge for licence scheme members.

 

Over the new few months, we will begin testing the new solution and would invite anyone interested in participating in this testing and development to get in touch with us here.

 

What happens next?

  • From 16 June RICS will start limiting bulk sales of credits via Worksmart to bundles of 5 credits and below. There will be a single fixed price per report of £3.00
  • From 1 December we will withdraw any further credits sales but Worksmart will remain available for completion of any reports in progress. At this time our new solution ProForms launches and is available free to use for license scheme members
  • From 4 January the Worksmart service will close for the completion of reports but will remain open for users to access historical reports until 31 January 2021

 

RICS will provide guidance for the extraction of reports from the solution to assist you.

 

For more information please visit our FAQs here or email us at commercialsupport@rics.org. Please note it may take up to five working days for us to respond to your requests.

 

- Your RICS Home Surveys team

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